Reference

Access Rules and Jurisdiction Notice

We run fbajie for players in supported regions where local law permits online gaming. Your right to open an account and place real-money bets depends entirely on your jurisdiction's current laws—we never override local rules.

Jurisdiction-dependent accessNo legal advice providedAge verification requiredAccount terms apply
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fbajie Access Rules and Jurisdiction Notice
LEGAL QUESTIONS

How to Reach Us About Legal Matters

If you have questions about jurisdiction, account eligibility or our legal terms, contact our support team through any of the channels below. We respond to legal and compliance queries during business hours and route urgent account-access questions to the relevant department.

Live Chat Open the chat widget in your account dashboard or on any lobby page. Our team answers legal and account-eligibility questions in real time during support hours, and we escalate complex jurisdiction queries to compliance.
Email Support Send legal or jurisdiction questions to our compliance email address listed in your account settings. Include your account username and a clear description of your concern; we typically reply within one business day.
Help Center Browse the Legal and Account Eligibility section of our help center for jurisdiction FAQs, age-verification steps and withdrawal-compliance guides. Most common legal questions are answered there with step-by-step instructions.
COMPLIANCE PRACTICE

How We Handle Legal and Account Compliance

We enforce jurisdiction rules through identity verification, IP-address monitoring and payment-source checks. Every account undergoes age and identity verification before the first withdrawal clears, and we log access attempts from restricted regions to protect both the platform and compliant players.

Identity Verification

Upload a government-issued ID and a recent utility bill or bank statement. We verify your name, date of birth and residential address before approving withdrawals. Accounts that skip verification remain locked for payouts.

IP and Region Monitoring

Our system logs your IP address at login and flags accounts accessed from jurisdictions where online gaming is restricted. If we detect access from a blocked region, we suspend the account and contact you for clarification.

Payment-Source Compliance

Deposits via bKash, Nagad and Rocket must originate from an account in your own name. We cross-check wallet registration details against your verified identity; third-party payments are rejected and refunded to the source.

Record Retention

We retain transaction logs, identity documents and communication records for the period required by our operational policies and applicable regulations. Contact support to request a copy of your data or to delete your account and associated records.

Common Legal and Jurisdiction Questions

Check your country's or region's gambling authority website or consult a local attorney. We cannot provide legal advice, and it is your responsibility to confirm that online casino and sports betting are permitted in your jurisdiction before registering.

We monitor IP addresses and payment sources. If we determine that you registered from a jurisdiction where online gaming is prohibited, we will close your account, void any pending bets and withhold your balance under our terms.

Age and identity verification protect both you and the platform. We confirm that you meet the legal gambling age and that you reside in an eligible jurisdiction. Withdrawals remain locked until verification is complete.

No. Using a VPN, proxy or any tool to disguise your true location violates our terms. Accounts detected using such tools will be suspended, and any winnings forfeited. Always access the platform from your actual location.

You must be at least eighteen years old, or meet the higher minimum age required by your jurisdiction if applicable. We verify your date of birth during the identity-check process and reject any account that does not meet this requirement.

Contact support via live chat or email and request a data export or account closure. We will provide your transaction history and identity records within a reasonable timeframe, and permanently delete your account if you confirm the request in writing.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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